SHIPPING WORLDWIDE*
We are glad to bring our customers great value and service. We have partnered with DHL Express, USPS, FedEx, Yun Express and many more shipping companies to make our deliveries as fast and smooth as possible. You will receive a tracking number when your order has been shipped and you can monitor its route from our Tracking pages.
We have different fulfillment centers at several worldwide locations in order to never run out of stock and to ship our products more efficiently. That’s why we provide Worldwide shipping* to our customers If a product is sold out in one location that order will be passed on to the nearest warehouse and sent out from that location instead. This means means that you will sometimes receive multiple tracking numbers and multiple packages.
* Worldwide Shipping not available for Some products & Destinations/Countries
SHIPPING TO OVER 200 COUNTRIES
We are proud to offer international shipping services. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
CUSTOMS
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country. So, Customer is responsible to pay all custom related taxes/expenses according to their country.
SHIPPING TIME
Important Note: We usually ship all orders within 2-5 Business days after receiving cleared payments. Delivery can be affected due to COVID-19 restrictions & country specific controls.
*Due to the ongoing *Covid-19-crisis* our handling and shipping time is a bit longer than usual. We thank you for your patience and understanding during this hard time.*
Please be patient & contact us anytime if you have any concerns about your shipment, do not hesitate to reach out to our support team by sending us an email to [email protected]
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-40 Business days |
| Asia | 15-45 Business days |
| Africa | 15-45 Business days |
Max delivery time – 60 business days.
*This doesn’t include our 2-5 day processing time.
TRACKING INFORMATION
You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping* tracking is not available. For logistical reasons, items in the same purchase may be sent in separate packages even if you’ve specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
WRONG ADDRESS
It is the responsibility of the buyer to make sure that the shipping address entered is correct while ordering. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately if you believe you have provided a wrong shipping address. We take no responsibility for items not delivered to due to wrong address given by customers. We mark the order as complete, once we ship ordered items to the address given in the order or as requested by the customer.
LOST OR STOLEN PACKAGE
We are not responsible for lost or stolen package. If your tracking information states that your package was delivered to your address and you have not received it. Please report it to your respective shipping carrier. If you have any further questions on how to do this, please reach out to our customer support team [email protected]